Glossary

The words Chandler uses, in plain language, in alphabetical order.

Can't find a word? See Questions people often ask, or ask in the team chat.

Audit log

The list of every change made in Chandler: who, what and when. Nobody can edit or delete it. See The audit log.

Build system

The computers that turn a product's code into files customers can install. Each product has its own. When a new version is ready, the build system sends it to Chandler as a draft. See How publishing works.

Credential

A long secret code that a customer's install uses to talk to Chandler. With it, the install can check its license and download updates. Chandler shows it only once, when you create it. It is not the license: revoking a credential never cancels the license. See Credentials and Licenses and credentials.

Customer

A company we sell to. A customer can have one license for each of our products. See Customers.

Draft

A release the build system has sent to Chandler, but whose files Chandler hasn't checked yet. Customers can't see it. See Release states.

End date

The last day a customer may use a product. The whole day counts. A license with no end date never expires. See End date.

Guest account

An account that ExactNet invited from another company, for example a contractor's. It signs in with that company's details. Guest accounts can't use Chandler, even with a permission. See Guest accounts can't use Chandler.

Install

One copy of one of our products, running at a customer's site. A customer can have several installs of the same product, for example one per site. Chandler calls it a Customer install in the audit log.

Internal contact

An ExactNet staff member who looks after a customer, such as their account rep. Each customer can have up to 10, all with @exactnet.ai addresses. Renewal reminder emails will go to them when that feature is switched on. See Internal contacts.

License

Our permission for a customer to use one product, such as Trawler, for a period of time. Chandler turns it into a file the customer's install checks by itself, even without internet. See Licenses and Licenses and credentials.

License file

A small file, ending in .lic, that proves a customer's license is genuine. Products check it by themselves, even without internet. See Sending a license file.

Minimum version

The oldest installed version that can take a release. Older installs need an earlier update first. Chandler shows it as Works with installs from. See Compatibility.

Offline install

A copy of one of our products running on a network with no internet. It can't reach Chandler, so you send it a license file. See Offline installs.

Offline package

A release file plus its signed description, made for one customer whose install has no internet. Chandler checks their license first. See Offline packages.

Permission

What a member of staff is allowed to do in Chandler: Viewer, License admin or Release publisher, or Admin, which gives all three. See What each permission lets you do.

Perpetual license

A license with no end date. Chandler shows Never expires. Update coverage still has its own end date. See End date.

Platform

The kind of computer a release file is for, such as Linux on Intel or AMD servers. See Platforms.

Product

One of the programs we sell: Portolan, Trawler or Driftnet.

Publish

Making a release available to customers. Until a release is published, no customer can see or download it. See Publishing.

Publisher token

A secret code that lets one product's build system send new releases to Chandler. It can only add drafts, and it stops working after at most 90 days. See Publisher tokens.

Release

A new version of one of our products, ready for customers to download. Each release has a version number, such as 2.4.0. See Releases.

Replacement license

A new license issued in place of a revoked one, for the same customer and product. It shows which license it replaces. See Revoking and replacing.

Revision

The version number of a license file. It starts at 1 and goes up by one each time you renew. See License history.

Revoke

Ends a license or a credential for good. It can't be undone. See Revoking and replacing and Revoking a credential.

Rotate

Replaces a credential with a new secret code. The old code stops working straight away. See Rotating a credential.

Second factor

The extra step after your password when you sign in. For example, you approve the sign-in in the Microsoft Authenticator app on your phone, or type a code sent to it. Chandler needs it before important actions. See Your sign-in needs a second factor.

Sequence number

A counting number every release has. A newer release always has a higher one, so installs can tell which release is newer. See Versions and order.

Before some important actions, Chandler asks you to sign in again, even though you are already signed in. The page says Please confirm it's you. You enter your password and your second factor. This keeps things safe if someone else uses a computer you left signed in. Chandler also asks you to sign in again after 8 hours. See Asked to sign in again.

Sign out everywhere

Signs a person out of Chandler on every computer and browser at once. They can sign in again straight away. See Signing someone out everywhere.

Signed description

A small file that comes with each release file. The build system makes it, and it can't be changed without the install noticing. It says which product and version the file is, and exactly how big it is. Installs use it to check that a file is genuine and complete. See Offline packages.

Start date

The first day a customer may use a product under a license. See Start date.

Status

Where a license stands right now: Active, Scheduled, Expired, Suspended or Revoked. See Statuses.

Suspend

Pauses a license. The customer can't download updates until you resume it. Installed copies keep working. See Suspending and resuming.

Update coverage

The date until which a customer may download new releases. It can differ from the date the license ends. Releases that came out while the customer was covered stay available to them. See Update coverage.

UTC

The world's standard clock time. Chandler shows every date and time in UTC, so everyone sees the same day wherever they are. In winter it matches London time. See What does UTC mean?

Verified

A release whose files Chandler has checked against their signed descriptions. It is ready, but customers can't get it until someone clicks Publish. See Release states.

Withdraw

Stops offering a published release to customers. Copies already installed are not removed. See Withdrawing.